Right of withdrawal
You may withdraw from a purchase within 14 days of the contract date without giving a reason, unless performance of the digital service has already begun with your express consent.
How to request a cancellation
Send your invoice number and the reason to info@3kode.com, or open a support ticket from your dashboard. We confirm receipt in writing.
Cancelling a subscription
You can cancel at any time from Dashboard › My subscriptions. The subscription stays active until the end of the paid period and is not renewed afterwards.
Refund method and timing
Approved refunds are always returned to the card used for the payment. We submit the refund within 14 days; the time it takes to appear on your statement depends on your card issuer.
Partial refunds
Where only part of a period or of an order is refunded, the refunded amount and the corresponding VAT are stated on a corrective document.
Cases where a refund is not issued
Consumption beyond the withdrawal period, breach of the terms of use, or usage that clearly exceeds evaluation of the service.
Failed or duplicate payments
If a payment is charged more than once, contact us with the invoice numbers; duplicated amounts are refunded without any deduction.